faq

WHAT IF MY ORDER IS DAMAGED WHEN I RECEIVE IT?

tell me! I refuse to let you pay for something you can't even use. either message me on instagram, or email me with proof of breakage.

 

HOW DOES CUSTOMIZATION WORK?

message me! once we discuss what you’re wanting and nail down an idea, i will upload it to one of the custom product pages and send you the direct link! 

 

DO YOU OFFER WHOLESALE PRICING?

YES! i love my accounts and am so appreciative of them wanting to carry Linen + Clay. if you're interested in wholesale, email me! I have a line sheet with all the information OR you can easily order through Faire! https://linenandclay.faire.com

 

WHAT IS YOUR TURN AROUND TIME?

retail orders is 5-7 business days.

wholesale orders is 7-9 business days.

 

HOW CAN I CLEAN MY EARRINGS?

acetone for tough stains, but try to use warm water! use a q-tip and gently clean your earrings. any makeup should come right off!

 

WHAT IF IM IN A HURRY TO GET MY ORDER?

shoot me a message prior to ordering stating that you're in a hurry to make sure i can meet your deadline, BUT please take into account my turn around time & try to let me know in advance. i tend to get backed up on orders from time to time, but i'd love to try and meet your needs!